Refund and Cancellation Policy

Last updated October 13, 2026

This policy explains how Plenifa payments, automatic renewal, cancellation and refunds work. All payments are processed by Stripe in US dollars (USD).

1. Subscriptions and automatic renewal

Paid plans (Starter US$6.99, Plus US$19.99, Max US$39.99, Ultra US$69.99, Power US$100 per month, or 10 months’ price per year if you choose yearly billing) are charged in advance and renew automatically at the end of each period, at the same price and payment method, until you cancel. The Free plan costs nothing and needs no card.

2. How to cancel

1. Log in at plenifa.com and open Settings › Plan.
2. Tap “Cancel subscription” and confirm, or tap “Manage billing (Stripe)” to open the Stripe Customer Portal, where you can cancel, update your card and download invoices.
3. If you can’t log in, email lifeprofessor7@gmail.com or WhatsApp +1 305-710-6773 and we will cancel for you.

Cancelling stops all future charges. You keep your plan until the end of the period you already paid for; after that your account moves to the Free plan. There is no cancellation fee.

3. Subscription refunds

• First payment: full refund within 7 days. Email us within 7 days of your first subscription payment and we refund 100% to your original payment method (via Stripe), even if you used the service.
• Renewals (monthly or yearly) are not refundable, except for billing errors, duplicate charges or where the law requires it. If you forgot to cancel, email us: we review each case.
• Approved refunds are issued within 5 business days; your bank may take another 5–10 business days to show them.

4. AI credit packs (one-time)

Credit packs are one-time purchases and do not renew:

• US$5 → US$1.73 in AI credit
• US$10 → US$3.87 in AI credit
• US$25 → US$10.11 in AI credit

Credits do not expire while your account exists. An unused pack can be fully refunded within 7 days of purchase; credits already used are non-refundable, except for billing errors or where the law requires it.

5. How to request a refund

Email lifeprofessor7@gmail.com from your account email with the subject “Refund” and the date of the charge. We reply within 2 business days.

6. Contact

• Operator: Armando Valladares, sole proprietor, doing business as Plenifa
• Address: 270 NW 58th Ave, Miami, FL 33126, USA
• Phone / WhatsApp: +1 305-710-6773 · WhatsApp
• Email: lifeprofessor7@gmail.com

See also the Terms of Service (section 7) and pricing.